Privacy Policy

Nexium Care Hub ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your protected health information (PHI). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our telehealth platform.

1. Information We Collect

We collect information that you provide directly to us when using our services. This includes:

• Personal Information: Name, date of birth, email address, phone number, and physical address.
• Health Information: Medical history, symptoms, treatment plans, lab results, and other PHI subject to HIPAA.
• Financial Information: Insurance details, payment card information, and billing history.

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide, operate, and maintain our healthcare platform.
• To facilitate telehealth consultations and secure messaging with healthcare providers.
• To process payments, verify insurance eligibility, and manage billing.
• To send administrative information, such as appointment reminders and policy updates.
• To comply with legal obligations and enforce our Terms of Service.

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With Healthcare Providers: To facilitate your care and treatment.
• With Service Providers: Third-party vendors who assist us in operating our platform (e.g., payment processors, EHR systems), bound by strict confidentiality and Business Associate Agreements (BAAs).
• For Legal Reasons: When required by law, subpoena, or other legal processes.

4. HIPAA Compliance and Data Security

As a healthcare platform, we adhere to the Health Insurance Portability and Accountability Act (HIPAA). We implement robust technical, physical, and administrative safeguards to protect your PHI against unauthorized access, alteration, disclosure, or destruction. All data transmission is encrypted using industry-standard protocols.

5. Your Rights

Depending on your location and applicable laws, you may have the right to:

• Access and receive a copy of your health records.
• Request corrections to your personal information.
• Request the deletion of certain non-medical data.
• Opt-out of marketing communications.

6. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact our Privacy Officer at privacy@nexiumcarehub.com.